RETURN POLICY

 

Last updated May 11, 2021

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@kabalance.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Kabalance, LLC

Attn: Returns

RMA #

1780 NW 96TH AVE  

DORAL, FL 33172  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged:

 

     ●     Items that have their seal broken or were delivered more than one hour after requesting the return.   

 

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

  

     ●     A restocking fee will be charged for all returns.     

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(786) 252-5166 

info@kabalance.com